Frequently Asked Questions
Everything you need to know about your OMF home shopping experience.
What is the standard delivery timeframe for furniture?
Most in-stock items are delivered within 5-10 business days. Custom or oversized furniture pieces may take 2-4 weeks depending on your location and the specific artisan partner.
Do you offer White Glove delivery and assembly?
Yes, we offer a White Glove service for a flat fee. This includes room-of-choice delivery, full assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Are the materials used in OMF products sustainable?
OMF is committed to quality and sustainability. Many of our wood products are FSC-certified, and we prioritize manufacturers who use low-VOC finishes and eco-friendly textiles.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For large furniture items, our freight partner will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.